We work on a no return and no refund and no exchange policy for all items. Please inspect your items upon arrival.
Only exception being, if the product is received damaged and the same is brought to our notice within 48 hrs, along with supporting images of the damaged good.
If 48 hrs have gone by since delivery, we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in original packing as received along with a receipt or proof of purchase.
Returns
To return your product you need to use the option below
We will provide you return shipping label which needs to be attached to the return package. So that we can arrange the return pickup for the same.
Exchanges
We only exchange items if they are received defective or damaged and after immediate intimation (within 48hrs of delivery) on the receipt of the product. If you need to exchange it for the same item, send us an email at kalpana@kalpavrikshafarms.com
Delivery and Shipping
Shipping times will vary depending on whether the item is in our warehouse, shipping directly from our supplier, or made-to-order. Once shipped, orders take 4-8 business days.
Items that are in stock and shipping from our warehouse are typically processed within 2 to 4 business days. Items that are made-to-order will take longer to produce and to ship (delivery may take typically between 3 to 4 weeks)
Given the current COVID situation, expect delays. Delivery date cannot be confirmed or guaranteed. Even indicated delivery time may be extended beyond our control.
Cancellation
Order can be cancelled within 12 hour from the time of order placed, Beyond that cancellation will not be accepted.